The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive | Hotel in Playa del Carmen

| 8.1 (1311 Reviews) |  10 Bathrooms  30 Guests
Gonzalo Guerrero Hotel | The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Hotel in Gonzalo Guerrero, Playa del Carmen

Located in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness center. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 0.9 mi from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 12 mi from the hotel.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is located in Playa del Carmen.

This 234 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Spa, Bar, and several others. This is a 5 star rated property and has over 1311 reviews with the average score of 8.1 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 234 Bedrooms Hotel if you want to learn more about this BedroomVillas place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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1 Avenida Nte & Calle 28 Nte, , Playa del Carmen, 77720, Mexico

Amenities

Air Conditioner
Parking
Pool
View
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Restaurant
  • Snack bar
  • Bar
  • Special diet meals (on request)
  • Fruit
Parking
  • Parking
  • Private Parking
  • Parking garage
  • Parking on site
  • Accessible parking
  • Free parking
Activities
  • Locker rooms
  • Pool table
  • Nightclub/DJ
  • Personal trainer
  • Massage
  • Ping-pong
  • Facial treatments
  • Body scrub
  • Indoor pool
  • Beauty services
  • Live music/Performance
  • Snorkeling
  • Body wrap
  • Pedicure
  • Yoga classes
  • Sauna
  • Manicure
  • Fitness
  • Fitness center
  • Body treatments
  • Spa facilities
  • Hot tub/Jacuzzi
  • Indoor pool (year-round)
  • Spa lounge/Relaxation area
  • Steam room
  • Diving
  • Spa
  • Open-air bath
  • Spa/Wellness packages
Entertainment
  • Board games/Puzzles
General
  • Non-smoking rooms
  • Elevator
  • Smoke-free property
  • Wifi in all areas
  • Safe
  • Air conditioning
  • Adults only
Guest Services
  • Concierge
  • 24-hour front desk
  • Business center
  • Laundry
  • Daily housekeeping
  • Tour desk
  • Shuttle service
  • Valet parking
  • Baggage storage
  • Shuttle service (additional charge)
  • Car rental
  • Meeting/Banquet facilities
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • Outdoor pool
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor furniture
Security/Safety
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Pool bar
  • Beach chairs/Loungers
  • Swimming pool
  • Heated pool
  • Beach umbrellas
  • Rooftop pool
  • Infinity pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
8.07
Location:
9.16
Staff:
8.24
Facilities:
8.46
Comfort:
8.82
Cleanliness:
8.66
Nicole
Sep 23, 2025 07:00:00 AM
Review Score:   8
USA
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Junior Suite, 2 Queen Beds
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed
1 Sofa bed Bed
Deluxe Junior Suite, 2 Queen Beds

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Kitchen

Microwave, Coffee machine

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Luxurious Master Suite
Room Type: Suite
Room Size: 100 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Guest bathroom, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Additional bathroom, Hairdryer, Toilet, Shower, Conditioner, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Activities

Hot tub

Outdoors

Balcony, Terrace

Living Area

Sitting area

Kitchen

Microwave, Dining table, Coffee machine, Stovetop

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Junior Suite, 1 King Bed
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
1 Sofa bed Bed
Deluxe Junior Suite, 1 King Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Kitchen

Microwave, Coffee machine

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Junior Suite, Partial Ocean View
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed
1 Sofa bed Bed
1 King bed(s) Bed
1 Sofa bed Bed
Deluxe Junior Suite, Partial Ocean View

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Kitchen

Microwave, Coffee machine

View

Sea view, Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Luxurious Grand Master Suite, Partial Ocean View
Room Type: Double
Room Size: 137 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Guest bathroom, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Additional bathroom, Hairdryer, Toilet, Shower, Conditioner, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Activities

Hot tub

Outdoors

Balcony, Terrace

Living Area

Sofa, Sitting area

Kitchen

Microwave, Dining table, Coffee machine, Stovetop

View

Sea view, Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Luxurious Grand Master Suite
Room Type: Double
Room Size: 137 m2
1 King bed(s) Bed
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Guest bathroom, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Additional bathroom, Hairdryer, Toilet, Shower, Conditioner, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Activities

Hot tub

Outdoors

Balcony, Terrace

Living Area

Sofa, Sitting area

Kitchen

Microwave, Dining table, Coffee machine, Stovetop

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Junior Suite, Work & Play
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed
1 Sofa bed Bed
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Desk, Sitting area

Kitchen

Microwave, Coffee machine

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Junior Suite, City View
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed
1 Sofa bed Bed
1 King bed(s) Bed
1 Sofa bed Bed
Deluxe Junior Suite, City View

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Kitchen

Microwave, Coffee machine

View

Quiet street view, City view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Elite Junior Suite
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed
1 Sofa bed Bed
1 Sofa bed Bed
1 Queen bed(s) Bed
Elite Junior Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Toilet paper, Free toiletries, Body soap, Shower cap, Private bathroom, Shampoo, Conditioner, Hairdryer, Toilet, Shower, Towels

General

Fire extinguisher, Key card access, Iron, Smoke Alarm, Private entrance, Ironing facilities, Trash cans, Safe, Air conditioning, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, Telephone, Radio, TV

Outdoors

Balcony, Terrace

Living Area

Sofa, Sitting area

Kitchen

Microwave, Coffee machine

View

Quiet street view, View

Services

Wake-up service

Bedroom

Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed

Pool and Spa

Rooftop pool

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Gonzalo Guerrero hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Gonzalo Guerrero hotel?

Check-in time for Gonzalo Guerrero hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Gonzalo Guerrero hotel have a swimming pool?

Yes, this Gonzalo Guerrero hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gonzalo Guerrero hotel?

Best-rates for the Gonzalo Guerrero hotel starts from $164 per night with includes Accessibility, Security/Safety, Restaurant, Toiletries, Guest Services, Entertainment, Hot Tub, Laundry, Air Conditioner, Parking, Oceanfront, Spa, Bar, Internet, Pool, Transportation/Shuttle, Business Services, Wellness Facilities, View, Private Pool, Ocean View, Balcony/Terrace, Sports/Activities with all other facilities. BedroomVillas matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Gonzalo Guerrero hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gonzalo Guerrero hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gonzalo Guerrero hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, the Gonzalo Guerrero hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Gonzalo Guerrero hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
US $164
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