Cinnamon Citadel Kandy | Hotel in Kandy

| 8.4 (764 Reviews) | 8 Bathrooms 26 Guests

Hotel in Kandy

Located 1640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Cinnamon Citadel Kandy is located in Kandy.

This 115 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 4 star rated property and has over 764 reviews with the average score of 8.4 . Coming to Kandy and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 115 Bedrooms Hotel if you want to learn more about this BedroomVillas place in Kandy. These details are authentic, as they are provided by our partner, booking.com.

This Cinnamon Citadel Kandy in Kandy is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cinnamon Citadel Kandy”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

EV Charge Station

Business Services

Sports/Activities

Wellness Facilities

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Snack bar

Wine/Champagne

Breakfast in the room

Kids' meals

Special diet meals (on request)

Fruit

Restaurant

Kid-friendly buffet

Coffee house on site

Parking

Parking on site

Free parking

Private Parking

Electric vehicle charging station

Accessible parking

Parking

Activities

Darts

Tour or class about local culture

Fitness

Hiking

Water sports facilities on site

Badminton equipment

Fitness center

Evening entertainment

Ping-pong

Entertainment staff

Live music/Performance

Entertainment

Board games/Puzzles

Outdoor play equipment for kids

General

Non-smoking rooms

Wifi in all areas

Air conditioning

Designated smoking area

Facilities for disabled guests

Safe

Elevator

Guest Services

Airport shuttle

Suit press

Dry cleaning

Daily housekeeping

Tour desk

24-hour front desk

Room service

Ironing service

Lockers

Laundry

Shared lounge/TV area

Packed lunches

Concierge

Airport shuttle (additional charge)

Babysitting/Child services

Baggage storage

Meeting/Banquet facilities

Internet

Internet

Wifi

Free Wifi

Outdoors

Outdoor furniture

Sun deck

Outdoor pool (year-round)

Outdoor pool

Terrace

Garden

Picnic area

Security/Safety

CCTV outside property

24-hour security

Smoke alarms

Key access

Security alarm

CCTV in common areas

Fire extinguishers

Guest accommodation sealed after cleaning

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Property cleaned by professional cleaning companies

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Physical distancing in dining areas

Food can be delivered to guest accommodation

Access to healthcare professionals

First aid kits available

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Cashless payment available

Spa

Swimming pool

Beach chairs/Loungers

Pool with view

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please note that from december 24th to december 31st, supplements may apply for the gala dinners, please note that all confirmed reservations will be billed in usd, the name on the credit card used for the booking should correspond to the guest staying at the property. for bookings made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, please note that the resort may contact the cardholder for verification purposes, please note that all cancelations will be charged, including taxes, please note that we will charge an additional 2.56% of the total rate for arrivals, effective from october 1st onwards, if the final room bill is paid in lkr.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.22

Location:

8.59

Staff:

8.85

Facilities:

8.49

Comfort:

8.83

Cleanliness:

8.77

Sarath

May 26, 2026 07:00:00 AM

Review Score: 8

United Arab Emirates

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Cinnamon Citadel sits right on the bank of the Mahaweli River, and the view from the property is beautiful, especially from my balcony, which opened directly onto the river. The welcome drink, a tamarind juice, was a lovely touch and genuinely surprised my taste buds in the best way. The room itself was nice, the dinner and breakfast were both good, and the amenities were decent — a swimming pool and some board games made for a relaxed vibe. A special mention for Mr. Danushka — he truly stood out among the staff. He wasn't just going through the motions; he genuinely checked in on us, asked how our stay was going, and even helped us connect with a local in their language. That kind of human touch is rare and really memorable.

Negative: The check-in had a rough start, we were first assigned a room that didn't match what we had booked, and had to be reassigned. Not the smoothest welcome. The room, while pleasant, was noticeably smaller than what was shown on Booking.com, especially the beds. A bit misleading in my view. The place also felt a little too commercial at times. There were email follow-ups before arrival pushing upgrades (at extra cost), a $14/day charge for an additional bed which many hotels offer complimentary, and staff handing out QR codes with their names on them nudging guests to leave reviews. These small things added up and took away from what should have felt like a more genuine hospitality experience.

Summary: Good Views, Mixed Feelings - The Citadel Experience

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Double Room Size: 49 m² 1 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Bathtub, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Interconnecting room(s) available, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View River view, Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior King Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Double Room Size: 39 m² 1 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor, Entire unit wheelchair accessible, Upper floors accessible by elevator Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior King Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Double Room Size: 39 m² 1 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View Garden view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Terrace, Outdoor furniture Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Double Room Size: 39 m² 1 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View River view, Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior Twin Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Twin Room Size: 39 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View Garden view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Terrace, Outdoor furniture Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Twin Room Size: 39 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View River view, Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Superior Twin Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Twin Room Size: 39 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor, Entire unit wheelchair accessible, Upper floors accessible by elevator Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer
Deluxe Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability Room Type: Twin Room Size: 49 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar, Tea/Coffee maker Bathroom Conditioner, Shower, Toilet paper, Toilet, Hairdryer, Towels, Body soap, Toothbrush, Bathtub, Slippers, Shower cap, Shampoo, Private bathroom, Free toiletries, Bathrobe, Bidet General Fan, Interconnecting room(s) available, Trash cans, Smoke Alarm, Air conditioning, Key access, Carpeted, Safe, Ironing facilities, Iron, Fire extinguisher Media & Technology Cable channels, Telephone, Flat-screen TV, Satellite channels Services Wake-up service, Wake-up service/Alarm clock Living Area Desk, Sitting area View River view, Mountain view, View Kitchen Wine glasses, Dryer, Electric kettle Bedroom Childrens' cribs, Wardrobe or closet, Linens Outdoors Outdoor furniture Accessibility Accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator Room amenities Socket near the bed, Clothes rack Pool and Spa Pool towels Cleanliness & disinfection Hand sanitizer

FAQ's

Is this Cinnamon Citadel Kandy pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cinnamon Citadel Kandy?

Check-in time for Cinnamon Citadel Kandy starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cinnamon Citadel Kandy have a swimming pool?

Yes, this Cinnamon Citadel Kandy has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cinnamon Citadel Kandy?

Best-rates for the Cinnamon Citadel Kandy starts from $89 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, EV Charge Station, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Laundry with all other facilities. BedroomVillas matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Cinnamon Citadel Kandy a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cinnamon Citadel Kandy wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cinnamon Citadel Kandy is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cinnamon Citadel Kandy?

Based on the information reported by the owner or manager, the Cinnamon Citadel Kandy indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cinnamon Citadel Kandy?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cinnamon Citadel Kandy are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $89

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Cinnamon Citadel Kandy | Hotel in Kandy

Hotel in Kandy

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Outdoors

Accessibility

Room amenities

Pool and Spa

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Outdoors

Accessibility

Room amenities

Pool and Spa

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Outdoors

Room amenities

Pool and Spa

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Outdoors

Room amenities

Pool and Spa

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Outdoors

Room amenities

Pool and Spa

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services